Print Scout system requirements

Print Scout is installed on users' computers. It encrypts and stores secure print jobs, uploads a copy to the cloud when Cloud Storage is on, and sends jobs to printers. Check these requirements before you deploy it.

Supported operating systems

Platform	Supported versions
Windows computers (Intel-based)	Windows 11, including version 26H2, and Windows 10. 32-bit and 64-bit.
Windows computers (Arm-based)	Windows 11, including version 26H2
Windows Server	Windows Server 2025, 2022, 2019 and 2016. On Windows Server 2016, Print Scout 8.1.12 or later needs version 1709 or later.
macOS	macOS 27 (Golden Gate), macOS 26 (Tahoe), macOS 15 (Sequoia) and macOS 14 (Sonoma). Mac Print Scout 3.0 and later runs natively on Apple Silicon and Intel-based Macs, so Rosetta 2 isn't needed. Policy Print isn't supported on macOS yet. See Mac Print Scout overview.
Linux	Ubuntu 26.04, 24.04, 20.04 and 18.04, and Red Hat 8.0 (64-bit). See Install Linux Print Scout.

Software and access

Requirement	Details
.NET Framework	Microsoft .NET Framework 4.7.2 or later (Windows)
TLS	TLS 1.2 must be turned on. Connections to the HP Insights cloud APIs use TLS 1.2.
Administrator access	You need administrator rights to install Print Scout.

Network

Print Scout needs to reach:

• The HP Insights cloud APIs, to upload print job, printer and user data and encrypted secure print jobs, and to download updates and settings.
• Your printers, to collect printer data and, when jobs are stored locally, to release secure print jobs.
• Your OpenID Connect (OIDC) identity provider, if users sign in with OIDC.

If computers reach the internet through a proxy server, you need its address, port, and any username and password. See Use the Print Scout Configuration tool.

Direction	Port	Used for
Outbound to the cloud API endpoint	443 TCP	TLS 1.2
Outbound to printers	161 UDP	SNMP v1, v2 or v3
Outbound to printers	631 TCP	IPP
Outbound to printers	443 TCP	IPPS
Outbound to printers	9100 TCP	RAW

Antivirus and endpoint protection

On Windows, your antivirus or endpoint protection software must trust:

• The .exe and .dll files in these folders and their subfolders:
  • C:\Program Files (x86)\HP\PrintScout
  • C:\ProgramData\HP\PrintScout
• The Print Scout Windows services: HP Print Scout Service and HP Print Scout Spooler Service.

Authentication

• With the Local Connector and Active Directory as the authentication provider, the computer must be joined to an on-premises Active Directory domain, the same domain as Device Scout.
• With email and PIN, users must be able to verify their email address.